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The system will display all available flight options instantly."},{"id":2,"category_id":1,"question":"Can I book flights for multiple passengers at once?","answer":"Yes, you can add multiple passengers in a single booking, including adults, children, and infants."},{"id":9,"category_id":1,"question":"How do I create an AKIJ Air account in App?","answer":"

Click on sign up or if you have a previous account, click on log in.
Enter your email.
Enter your contact number.
Enter your password.
Sign Up.
You can also sign in with your google account.

"},{"id":10,"category_id":1,"question":"Do I need an account to search for flights?","answer":"No. You can search without logging in. To book a flight, you need to log in or you’ll need an account."},{"id":12,"category_id":1,"question":"How do I change my password later?","answer":"1. Go to Profile then click Password Change option.\n2. Enter your Old Password.\n3. Enter your New Password.\n4. Enter your Confirm New Password and tap the Update Password button."},{"id":13,"category_id":1,"question":"How do I update my profile details?","answer":"1. Go to Profile then click top right corner “Edit” icon.\n2. Update your Name, Phone Number, Email, or Date of Birth.\n3. Click save to confirm.\n4. Your changes will be updated instantly."},{"id":14,"category_id":1,"question":"Can I save traveler profiles for faster booking?","answer":"Yes, You can save passenger details (adult, child, or infant) and use them for faster booking next time."},{"id":15,"category_id":1,"question":"Is my personal and payment information safe?","answer":"Yes, We use bank-level encryption to keep all your information safe and secure."},{"id":17,"category_id":1,"question":"How do I search for One-Way, Round-Trip, or Multi-City flights?","answer":"1. First, choose One-Way, Round Trip, or Multi-City on the Flight Search page.\n2. Enter your destinations, travel dates, number of passengers, and seat class.\n3. Click Search Flights.\n4. In a few moments, you’ll see all the available options."},{"id":19,"category_id":1,"question":"How do I choose a travel class (Economy, Business, etc.)?","answer":"1. Click the Seat Class option while searching.\n2. Choose from Economy, Premium Economy, Business, or First Class depending on your preference."},{"id":21,"category_id":1,"question":"What filters can I use when searching?","answer":"1. On the app, tap the filter button to sort by Price, Flight Schedule, Baggage, Stops, Timings, Refund-ability, & Airlines.\n2. On the website, you’ll find the same filters on the left side panel for easy access."},{"id":22,"category_id":1,"question":"Where can I see fare details?","answer":"After search a flight click on the Flight option you’ll see a full breakdown of base fare, taxes, and service charges."},{"id":26,"category_id":1,"question":"What types of fares are available on your website and app?","answer":"When you search for a flight, you’ll see options for Lowest Fares and Fastest Flights option."},{"id":27,"category_id":1,"question":"Why did the fare change at checkout?","answer":"Airline fares are live and dynamic. If the fare changes, you’ll see the updated price before payment."},{"id":28,"category_id":1,"question":"Can I book a flight for someone else?","answer":"Yes, you can book a flight for another passenger through your account as long as you provide their correct details."},{"id":29,"category_id":1,"question":"Do infants need a separate ticket?","answer":"Yes, infants need a ticket for travel. Infant fares are usually lower than regular passenger fares and they can travel on the accompanying adult’s lap unless a separate seat is purchased."},{"id":31,"category_id":1,"question":"How early should I book to get the best price?","answer":"It is advisable to book your flight at least 4-6 weeks in advance to secure the most competitive fares."},{"id":32,"category_id":1,"question":"Can I travel with an expired passport?","answer":"No, you cannot travel internationally with an expired passport. Airlines and immigration authorities require a valid passport for entry and exit, so make sure your passport is current before planning any international trip."},{"id":33,"category_id":1,"question":"Can I add baggage, meals to my booking?","answer":"To add baggage, meals, or any other ancillary services, please contact our helpline or support team and they will assist you."},{"id":34,"category_id":1,"question":"Can I use promo codes or discounts?","answer":"Sure, Just enter your promo code at checkout to enjoy the discount."},{"id":35,"category_id":1,"question":"Can I use multiple promo codes together?","answer":"No, typically only one promo code can be applied per booking. Please check the terms and conditions of each offer."},{"id":36,"category_id":1,"question":"How do I know if my booking is confirmed?","answer":"After successful payment, you’ll get an SMS/email with your booking reference (PNR)."},{"id":38,"category_id":1,"question":"What documents are needed for international flights?","answer":"Valid passport, visa (if needed), and travel permits. For domestic flights, just a valid photo ID."},{"id":39,"category_id":1,"question":"How do I upload my documents?","answer":"You can upload your Passport, Visa, or any other required documents while booking."},{"id":40,"category_id":1,"question":"When will I get my e-ticket?","answer":"You’ll receive it within minutes in your registered email after your booking is confirmed."},{"id":41,"category_id":1,"question":"How do I check my PNR status?","answer":"You can check your PNR status by visiting the airline’s website, using their mobile app or contacting the customer support team with your booking reference number."},{"id":43,"category_id":1,"question":"I didn’t get my confirmation email/SMS. What should I do?","answer":"Check your spam/junk folder. If not there, log in to the website or app, & download it or contact support hotline number."},{"id":44,"category_id":1,"question":"How can I find my booking later?","answer":"Simply log in to your AKIJ Air account and check the 'My Bookings' section on the website or app."},{"id":46,"category_id":1,"question":"What is a service fee and why is it charged?","answer":"A service fee is an extra charge applied by the airline & travel agency to cover administrative and operational costs, such as booking processing, payment handling, ticket changes or providing additional customer support."},{"id":47,"category_id":1,"question":"Can I change my booking after confirmation?","answer":"Yes, you can though extra charges may apply based on the airline’s policy."},{"id":49,"category_id":1,"question":"How long does a refund take?","answer":"Usually it takes 7 to 14 working days, depending on the airline and payment method."},{"id":51,"category_id":1,"question":"Why is the refund taking longer than expected?","answer":"Refunds may take longer than expected due to payment gateway processing times, bank procedures. Rest assured, our team is working to process it as quickly as possible, and you will be notified once the refund is completed."},{"id":52,"category_id":1,"question":"Are service fees refundable?","answer":"Service fees are generally nonrefundable, as they cover administrative and processing costs. However, refund policies may vary depending on the airline so it is advisable to check the specific terms and conditions of your booking."},{"id":53,"category_id":1,"question":"What if the airline changes my schedule?","answer":"If the airline changes your schedule, we’ll notify you and assist with rebooking or a refund."},{"id":57,"category_id":1,"question":"What happens if I miss my flight (no-show)?","answer":"Usually, no refund is available. In some cases, partial refund or reissue may be possible with extra charges depending on airline policy."},{"id":58,"category_id":1,"question":"What do Fare Rules / Refundable / Changeable mean?","answer":"1. Refundable = you can cancel for a refund (charges apply).\n2. Changeable = you can change date/route (charges apply)."},{"id":60,"category_id":1,"question":"How do I check in?","answer":"You can check in online through the airline’s app/website, or directly at the airport counter."},{"id":62,"category_id":1,"question":"What is my baggage allowance?","answer":"Depends on airline and ticket type. Details are shown during booking and on your e-ticket."},{"id":71,"category_id":1,"question":"I forgot my password . How can I reset it?","answer":"

Click in Forgot Password from the login page.
Enter your registered email and click on send code.
A temporary password reset email will be sent to your registered email .
Use “Click here to reset your password” option to reset your password.
Enter new password and click on reset password to update.

"}]},{"id":2,"name":"Hotel","faqs":[{"id":3,"category_id":2,"question":"Is breakfast included in my booking?","answer":"It depends on your selected room type. Meal availability is mentioned beside each room option."},{"id":4,"category_id":2,"question":"Are the hotel prices inclusive of taxes?","answer":"All taxes and fees are displayed before the final payment page."}]},{"id":3,"name":"Tour","faqs":[{"id":5,"category_id":3,"question":"Do you offer group discounts?","answer":"Yes, group booking discounts are available depending on the package and travel season."}]},{"id":4,"name":"Visa","faqs":[{"id":6,"category_id":4,"question":"What documents are required for a visa?","answer":"Requirements vary by country. Our team will provide a checklist after understanding your travel purpose."},{"id":16,"category_id":4,"question":"What is a Visa? What are the different types of visas?","answer":"Visa is the documentation required to travel to a foreign country. Types of visas are:\n\nTourist Visa, \nTransit Visa, \nVisitor or Short Stay Visa, \nBusiness Visa, \nImmigrant Visa, \nResidence Visa, \nMedical Visa, \nStudent Visa."},{"id":18,"category_id":4,"question":"What is the cost of applying for a visa on AKIJ AIR?","answer":"Visa costs vary depending on the country you are applying to visit. The fee is determined by each country’s terms and conditions. However some countries may waive the fee based on favourable travel arrangements."},{"id":20,"category_id":4,"question":"May I know the visa process of e-visa at AKIJ AIR?","answer":"We will send a sample invitation letter format when you confirm a booking. Please fill up all the details with a digital signature and share them via email. After receiving the invitation letter, we will apply for a visa at the Embassy. Usually, the embassy takes 4-5 working days for visa approval if additional documents are not required. Once visas are approved, we will share an e-visa via mail to the applicant."},{"id":23,"category_id":4,"question":"What do you mean by a tourist visa? Do I always need a visa to travel?","answer":"Tourist Visa is a limited period visa required to travel a country for holiday purposes. You can use this visa for tourist purposes only. For business activities, you cannot use a tourist visa. Visa requirements vary from country to country. Some countries allow visas on arrival for Bangladeshi citizens. At the same time, some other countries require a valid pre-approved travel visa to visit the country."},{"id":24,"category_id":4,"question":"What is the difference between a sticker visa and an e-visa?","answer":"An e-visa application is processed entirely online. You do not need to submit your passport or any physical documents. Once approved, your visa will be sent to you via email, and no sticker will be placed on your passport.\n\nFor a sticker visa, you must submit your physical passport along with the required supporting documents to the Embassy. After approval, the Embassy will issue a sticker visa on your passport."},{"id":25,"category_id":4,"question":"What documents do I require to get a travel visa?","answer":"Primary documents required for Visa are as follows:\n\nValid Passport (Minimum validity six months)\nVisa Application Form\nPassport Sized Photographs\nVisa Fees\nBank Statement (Country-wise, six months or more) \n\n Additional requirements can be are as follows:\n\nDriving License\nBirth Certificate/NID\nPolice Verification Certificate\nMarriage Certificate\nOffice/Student Identity\nNo Objection Letter/Certificate\nTravel Ticket and Accommodation Confirmation"},{"id":30,"category_id":4,"question":"How will I get my E-Visa?","answer":"We will mail you the e-visa upon visa approval for the countries that issue e-visas."},{"id":37,"category_id":4,"question":"How many days does it take for processing visa applications?","answer":"Most countries usually take around ten (10) working days for sticker visas. For e-visa, it usually takes about five (5) working days. It may vary during the peak travel time of the year."},{"id":42,"category_id":4,"question":"Can I cancel my Visa?","answer":"You can cancel your visa before your documents are submitted to the Embassy. However, you cannot cancel the visa process after submitting the papers."},{"id":45,"category_id":4,"question":"Can I claim a refund for cancelling my Visa?","answer":"If you cancel the visa before submitting it to the embassy, you will only get back the visa fee. AKIJ AIR Processing Fee is non-refundable."},{"id":48,"category_id":4,"question":"If there is a rejection, can I get a refund?","answer":"No, you cannot claim a refund under any circumstances for the Visa Fee, and AKIJ AIR Processing Fee in case your visa is rejected."},{"id":50,"category_id":4,"question":"Can I reapply if my visa is rejected?","answer":"Yes, you can reapply after rejection. However, it depends on your reason for visa rejection and also after completion of a specific period (Mentioned as per in Embassy Visa Submission guideline)"},{"id":54,"category_id":4,"question":"What do you mean by having a valid passport?","answer":"The passport is considered valid with a validity of at least six (06) months when you intend to depart. Plus, you need to have a minimum of two blank pages for visa stamps along with the old passport."},{"id":55,"category_id":4,"question":"Who will fill up the visa application?","answer":"If you submit your visa application through AKIJ AIR, the AKIJ AIR team will do the tasks on your behalf, including filing your visa request and processing it. AKIJ AIR charges a service fee for processing individual files per country."},{"id":61,"category_id":4,"question":"Who will submit the visa application?","answer":"In most cases, the AKIJ AIR team will submit the visa application file on behalf of the clients. But for specific countries, clients need to submit their application physically as per the requirement of the Embassies."},{"id":64,"category_id":4,"question":"Who will submit the visa application?","answer":"

In most cases, the AKIJ AIR team will submit the visa application file on behalf of the clients. But for specific countries, clients need to submit their application physically as per the requirement of the Embassies.

\n

"},{"id":65,"category_id":4,"question":"Do I need to have the picture on a white background?","answer":"

Most countries require you to have your photo against a white background. Hence, we suggest that our clients take their pictures against a white backdrop to be on the safe side. Plus, any photographs taken must not be older than three months or used in any other previous visas.

"},{"id":66,"category_id":4,"question":"What is the minimum duration of the bank statement needed to submit along with the visa?","answer":"

It solely depends on which country you are applying for the Visa. However, most countries generally require a recent six-month bank statement.

"},{"id":67,"category_id":4,"question":"Can AKIJ AIR manage the travel tickets and hotel bookings?","answer":"

AKIJ AIR team will manage bookings of travel tickets & hotel bookings for visa applications if you do the visa requests and process through AKIJ AIR.

"},{"id":68,"category_id":4,"question":"Can AKIJ AIR manage the Letter of introduction (LOI) where required?","answer":"

AKIJ AIR will manage the Letter of Introduction (LOI), taking necessary information from you if the Visa is processed through AKIJ AIR.

"},{"id":69,"category_id":4,"question":"Do you process student/business/work visas?","answer":"

Right now, AKIJ AIR only processes tourist/travel visas and does not process/assist in student/business/work visas.

"},{"id":70,"category_id":4,"question":"Do you assist with the Schengen visa?","answer":"

We provide visa assistance for most first-world countries, including Schengen countries.

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